• Helen Pritchett

The COVID-19 Era of Working From Home

It’s week 3 of COVID-19 self-isolation. You may be one of the many who can heed the government’s advice to work from home to help delay and hopefully stop the spread of this extremely contagious and deadly virus. Perhaps your home office is set up and whether it be your kitchen table, your study, your sofa or your dining room, you are ready to go. Commitment and enthusiasm to making this new way of living and working is strong and, in our experience, productivity levels are high.

As a company ProspectaBase Ltd is fully supporting the national effort to delay the spread of COVID-19 and in accordance with government guidance has closed its offices. In fact, we went a little early and closed on 17th March – we do like to stay ahead of the game! Our readiness and ability to act so quickly is due to the fact we are an IT focused company with technologies in place that allow us to easily switch from office-based delivery to working from home. This, combined with recognising the impact our choice could have on the wider emerging crisis, meant the decision was a no-brainer.

All staff are now working from home (WFH) with one exception, our dedicated and loyal IT Manager Chris is operating the office so he can manage any IT issues and requests. ProspectaBase is already a cloud-based business, so it was straightforward to be able to set everyone up in a home office. Our telephony is dealt with by RingCentral, our documents stored and shared in OneDrive and our database is cloud-based. In fact, it’s the virtual nature of our business which makes ProspectaBase such a good fir with so many clients. Customers can purchase data and access it via an online portal. This ease of access also enables customers to add bolt-ons such as real-time data cleansing and segmentation to their subscriptions to make the very best of their data investment.

Technologies That Help Your Employees Work From Home

The marketplace contains a plethora of technologies that can support your employees in working from home and keep your companies running smoothly.

Backbone technologies such as VPN, VoIP, data back-up and recovery, network security and malware protection are all vital. Alongside these cloud technologies such as Amazon Web Services, Salesforce, Office365 and Microsoft Azure offer incredible levels of functionality, service and support. In addition, applications such as Basecamp, Evernote, Skype and Zoom keep your teams organised and their channels of communication and, therefore, productivity open.

We have only mentioned a few products and services here. A quick Google search will offer you a bamboozling array of technology options.

Our Experience So Far … So Good!

In our first three weeks of working from home ProspectaBase has been delighted with the level of productivity and how well staff have adapted to their new working scenario.

This isn’t a long-term solution for ProspectaBase as we are a people-based business and we like to talk and interact with colleagues. Our position is that, whilst this is not a normal situation, it is our ‘new normal’ and as a business we will adjust to this with creativity, composure and compassion. We will continue to honour our values of hard work, integrity and reliability to ensure our clients continue to experience the high service levels and ROI they are used to. We will strive to support our employees through any challenges, and we will plan for a bright future.

In conclusion, we count our lucky stars that the type of business we are enables us to work remotely, and that the clients we represent can continue to build and strengthen their businesses in these tumultuous times. We will not be beaten by COVID-19. As a nation we will come back fitter, stronger and better placed to face the challenges of what will be a bright, new world.

ProspectaBase will continue to be in touch over the next few weeks, but at this point, we’d just like to say to all our readers. Please stay safe, stay healthy and #stayathome to support our public services and to give them the chance to fight this virus and save lives.

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